Inbound Shipment Discrepancy

Inbound Shipment Discrepancy

• Closely monitor the Expected Product & Receipts report in iQ found under QuickLinks for any discrepancies. 
  • Note: purchase order numbers beginning with an H and ending with X (i.e., HZ40214X) are special PO numbers created by Jackson receiving when a separate PO number to reference is not located on the pallet/shipment. 
• Please allow up to 3 business days for receipts to be processed.
• Contact Publisher Care immediately if discrepancies are found. It is preferred to report issues within 30 days as resources become limited after that time. 
• When discrepancies in receipts are found, please email Publisher Care a copy of the packing slip and proof of delivery. This information is needed by the warehouse to open an investigation.

NOTE: The more detailed the packing slip is the easier it is to determine the issue. Keep in mind that carriers will at times break down pallets if they need to make room in the trailer for other shipments. When the truck arrives in Jackson, the warehouse will count the number of pallets referenced on the BOL and sign if all are accounted for.

• Pallets not marked as “Mixed”, the warehouse will pull two or three cartons to review contents to make sure it matches the carton label and then count the number of cartons on the pallet to receive in the title quantity. 
• Pallets marked as “Mixed”, the pallet is broken down and each case is counted. If a carton is mixed, please make sure “Mixed” is clearly marked on all sides so the warehouse will know to open the case to remove contents.