Processing Direct Fulfillment Orders

From the IPS drop down located in the top menu, find and select Direct Fulfillment Order Status.

Options for placing orders:

1.  Adding individual items to cart - Instructions below
2. Copy/Paste list of EANs - defaults to quantity 1
3. Upload file to include EAN and quantity- best for single orders with multiple EANs/Qtys
4. Bulk upload - best for multiple orders - Instructions on Page 3

Order Entry: Adding individual items to cart

1.  Add EAN and QTY and click Ad d. Follow this step until all EANs and QTYs are added.
2. Confirm titles and quantities before moving to next screen. If any changes are made, make sure to click "Update Page before clicking "Place Order"

Order Details Screen:

1.  Select DF Ship-to Account from drop down menu
2. Destination Type: Domestic, International, International using Freight Forwarder are most used.
3. Shipping Method:
   1. Best Way allows the system to determine best Ingram carrier to use based on weight and zip code. DHL Worldwide Express (international), UPS Ground or R&L Carriers (domestic).
   2. Will Pick Up is used when the order is not being picked up by an Ingram carrier or the order requires special handling, usually involving a work order being issued.
   3. Note: If order does not require any special handling, please only add information in the Delivery Details box shown above as it will expedite it in being processed by the warehouse.
4. Shipment Type: Standard Transaction will count as a sale for reporting purposes.
5. Warehouse: Select warehouse for stock to ship from. You can use the Product Availability Snapshot for Qty by DC located at the top of the screen
6. Shipment Details: Review details and update Discount or Extended Consumer price. *International shipments -It is recommended to update price to reflect production value.
7. Click Continue

Additional Order Details:

1.  Customer PO Number: Any purchase order numbers that are duplicates of previous orders used will be rejected.
2. Recipient PO Number: This field is not required. Only used if a separate purchase order number should be referenced on packing slip.

Domestic Shipping Information:

1.  Customer Name, Company Name, and Address - No more than 21 characters, including spaces, allowed in each field.
2. Address 1: P.O. Boxes can only be used when shipping using a USPS postal service or Economy Mail as a shipping method.
3. Click Continue
4. Pop up will appear to request if you want to save Shipping Information to your address book.

Order Details & Shipping Information:

 Estimated shipping cost is provided based on publisher rates. If you want to review estimate for using different carriers, you can click back to update Shipping Method for new estimate

Once all information is confirmed, click Confirm Order

Order confirmation is sent to user's email address. It can also be viewed under Direct Fulfillment Order Status, iPage Order History screen once it has been generated.

Order Entry: Bulk Upload

1.  Title Input Method: Select Upload File and Bulk Order Upload
2. To download excel file for inputting order details, follow the Click here link.
3. Few items to note:
   1. If order is for more than 4 EANs, columns may be added using the same pattern (EAN, Qty, EAN, Qty).
   2. No more than 21 characters, including spaces, in name and address fields.
   3. Avoid using special characters, such as, dashes, periods, and hashtags/pound signs.
   4. Remove any spaces before and after input data.
4. Once file is saved, click Choose File, select file, and click Add.
5. Orders will populate at bottom of screen.
6. Click Place Order *This step and those proceeding must be completed for each order

 Order Details Screen:

1. Select DF Ship-to Account number from drop down menu

2. Destination Type: this field will auto populate based on Country. If you are using a freight forwarder for the international shipment, use drop down menu to select International using Freight Forwarder. *Freight forwarder address will need to be added to next screen.

3. Shipping Method: Auto populated based on Country.
   • Courier Express: DHL Worldwide Express
   • Best Way: DHL Worldwide Express (international), UPS Ground or R&L Carriers (domestic)
   • Will Pick Up: non-Ingram carrier is used, or order requires special handling.
4. Shipment Type: Standard Transaction will count as a sale for reporting purposes.
5. Warehouse: Select warehouse for stock to ship from. You can use the Product Availability Snapshot for Qty by DC located at the top of the screen
6. Shipment Details: Review details and update Discount or Extended Consumer price. *International shipments - It is recommended to update price to reflect production value.
7. Click Continue

Additional Order Details:

 Customer PO Number: Auto populated from upload.

Domestic Shipping Information:

1. Customer Name, Company Name, Address, and phone number - Auto populated from upload - Review to confirm information is correct.
2. To avoid delays in customs for international shipments, please make sure phone number is for receiving Country
3. Click Continue
4. Pop up will appear to request if you want to save Shipping Information to your address book.

Order Details & Shipping Information:

 Estimated shipping cost is provided based on publisher rates. If you want to review estimate for using different carriers, you can click back to update Shipping Method for new estimate

Once all information is confirmed, click Confirm Order

Order confirmations are sent to user's email address. They can also be viewed under Direct Fulfillment Order Status iPage Order History screen once it has been generated.